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For organisation owners and admins
| How do I set up AdVerse Ledger for my organisation? | Follow the first-week checklist: settings, money accounts, categories, then your team. Read in the AdVerse Ledger guide. |
| How do I invite my treasurer or other team members? | Members › Invite Member. Choose the smallest role each person needs. Read in the AdVerse Ledger guide. |
| What can each role do? | Owner, Admin, Treasurer, Recorder, Auditor and Viewer, side by side. Read in the AdVerse Ledger guide. |
| How do I stop changes to a month we have closed? | Lock the period in Settings. Nothing dated inside it can be changed. Read in the AdVerse Ledger guide. |
| How do I close the financial year? | Use the Fiscal Year Close Wizard in Settings. Read in the AdVerse Ledger guide. |
| Large expenses should need a second person’s approval. Can I do that? | Set an approval threshold in Settings; expenses at or above it wait for approval. Read in the AdVerse Ledger guide. |
For treasurers and recorders
| How do I record income or an expense? | Record Transaction, then choose the category, the account and the amount. Read in the AdVerse Ledger guide. |
| How do I bring in past records from a spreadsheet? | Transactions › Import CSV. Match your columns, check what is skipped, then import. Read in the AdVerse Ledger guide. |
| How do I move money between the bank and mobile money? | Accounts › Transfer. A transfer is not income or an expense. Read in the AdVerse Ledger guide. |
| How do I check the books against a bank statement? | Reconcile the account and tick each item on the statement. Read in the AdVerse Ledger guide. |
| How do I send an invoice and record its payment? | Create the invoice, Save & send, then Record payment when the money arrives. Read in the AdVerse Ledger guide. |
| A payment is sitting in Undeposited funds. How do I move it? | Open the document and use Move to account on the payment. Read in the AdVerse Ledger guide. |
| Where do I see who gave what, for giving statements? | Reports › Contributions lists income by payer name. Read in the AdVerse Ledger guide. |
For customers, members and donors
| How do I view or pay an invoice I was sent? | Open the link in your email or SMS. Pay online appears when the organisation offers it. Read in the AdVerse Ledger guide. |
| I was invited to an organisation’s Ledger. How do I join? | Open the invitation email and set up your Guest Workspace with the invited address. Read in the AdVerse Ledger guide. |
| It says “AdVerse PRO required”. What does that mean? | The organisation owner’s plan must include AdVerse Ledger. Read in the AdVerse Ledger guide. |
| I got an error message. What do I do? | Look it up in Messages and fixes. Read in the AdVerse Ledger guide. |
